To begin with, here are answers to questions I'm asked sometimes:
Q: Can you mod my ____________?
A: Sorry, I don't do mods. I just don't have time.
Q: Can you repair my ____________?
A: Sorry, I don't do repairs on things I didn't make. See 'Warranty Service' below for things I did make.
Q: Can you make me a custom____________?
A: Most likely not. Sometimes I do minor alterations to 'catalog' units (no battery connection, no switch, different jack location, etc.) by customer request, but we'd have to discuss it beforehand.
At present, TH Audio products are not carried by any brick-and-mortar or online dealers. In the near future, TH Audio products may be appearing in smaller stores in the California Bay Area.
On this site, when you see the in-stock quantity on the product page, that means the maximum number I can build at one time. It may mean that I can send one out immediately, but more often means that I'll need anywhere from three to five days to assemble and test one. I build in batches of five when I can, but since I work full-time at a day job, I can't always have ready-to-ship product on hand. If I have to suspend production temporarily for some reason, I will try to keep this site updated accordingly.
If you'd like to know what I have in stock at the moment, send me an email at email@example.com.
I have to say that the appearance and physical layout of individual TH Audio units may vary slightly, depending on availability of parts and components, necessary revisions, and the like. Also, since the silkscreening is a manual process, there may be slight differences in the appearance of the graphics from unit to unit.
Prices are subject to change without notice.
If you live in California, I will have to charge you sales tax, because I live in California, and State of California is very diligent about collecting taxes.
All units will be shipped with appropriate packaging, which is usually a bubble-wrap bag in a cardboard box and any attendant literature and documentation, all snuggled safely in a larger box with appropriate padding. Any documentation you don't get with the shipped unit is probably available on the website.
Refunds and Returns
72-hour approval. If you don't like it, send it back within 72 hours for a refund. HOWEVER, when I get it back, if I see any sort of damage that I know wasn't there when I shipped it - dents, scratches, broken or missing components, tire tracks, or the like - I will charge you a 20% restocking fee.
If you're outside the United States, returns could be problematic because of shipping cost and time. We'll have to discuss that beforehand.
In lieu of a wordy legal document:
If it breaks down and it shouldn't have, send it to me and I will try to fix it. However, if I see damage that obviously resulted from abuse or misuse, or evidence of disassembly or modification, I won't fix it.
You may have noticed that I don't list a phone number anywhere on this site. That's because I'm just one person with no employees and limited resources. The best way to get ahold of me is by email at firstname.lastname@example.org. I will try to respond as quickly as I can, but please understand that there may be delays, for reasons I've stated above.